How does international long-distance work?
Our international long-distance add-ons let you add prepaid airtime credits to your ZIP SIM plan so you can make international phone calls for as little as 1¢ per minute.
To add international calling to your ZIP SIM plan, simply:
1. Choose an Add-on
Purchase a international long-distance add-on based on how many international minutes you need and we'll email you a voucher code
Text the word "ILD" to 7850 on your ZIP SIM handset and follow the prompts to activate international long-distance calling.
3. Once you receive the confirmation SMS, Start Calling
Note that you will receive a confirmation that your voucher code has been accepted and then a second confirmation that your ILD account is active
Use your ZIP SIM device to make direct international long-distance calls to phone numbers from around the world.
What are your rates for international long-distance?
Our international long-distance add-ons includes prepaid airtime credits you can use to call phone numbers from around the world for as little as 1¢ per minute.
As you make calls, credits are deducted from your available airtime based on the country you’re calling. So if you purchase our $5 add-on and call Canada at a rate of 1¢ per minute, you’ll have approximately 500 minutes of international talk time.
For more information about rates, please visit:
How do I use my internal long-distance voucher code?
Once you've received you voucher code via email, just text the word “ILD” to 7850 on your ZIP SIM device and follow the prompts to activate your international long-distance package and start making international calls.
Note: you must have an active ZIP SIM plan in order to redeem your voucher code.
How do I keep track of my long-distance minutes/usage?
Simply text the word “balance” to 7850 at any time to see how much credit you have left on your plan.
How do I call numbers outside the USA?
If you have an active international long-distance package, use the dialling format below to make direct international phone calls from your ZIP SIM device:
+ [country code] [area code] [local phone number] Note that the + symbol acts as the international prefix for the country from which you are calling from.
If you wanted to call London, England you would dial: + 44 20 [local phone number]
Can I purchase multiple international long-distance add-ons?
Yes. Your airtime credits all go into the same pool, so if you buy two $10 international long-distance add-ons and activate them one after the other, you’d have $20 worth of credits to use on your account.
Can I Add international long-distance to a Data-Only Plan?
No. International long-distance can only be added to Talk+Text+Data Plans at this time.
What happens to my minutes if my ZIP SIM plan expires?
You have 72 hours after your ZIP SIM plan expires to top up your account. If you choose not to top up, your ZIP SIM will be permanently deactivated and your international long-distance minutes will expire along with it.
Can I add international long-distance to a ZIP SIM plan that’s already active?
Yes. You can purchase international long-distance credits on our website after you've activated your ZIP SIM. Once you receive the voucher code via email, text the word “ILD” to 7850 on your ZIP SIM device and follow the prompts to activate your international long-distance package. You will receive a final SMS confirming that you have successfully redeemed your ILD voucher and are ready to start making calls.
Can I add international long-distance to my ZIP SIM before it’s activated?
No. You’ll need to activate your ZIP SIM before you’re able to use your international long-distance redemption code. To activate your ZIP SIM, simply pop it into any unlocked device and text your ZIP code to 7850 in the USA.
I topped up my ZIP SIM plan. Can I still add international long-distance?
Yes. You can purchase international long-distance credits on our website after you've topped up your ZIP SIM. Once you receive the voucher code via email, text the word “ILD” to 7850 on your ZIP SIM device and follow the prompts to activate your international long-distance package. You will receive a final SMS confirming that you have successfully redeemed your ILD voucher and are ready to start making calls.