Submitting a request
Please provide your 19-digit SIM card number if you do not have a registered account.
When you create a ticket, please include account identification information such as your ZIP SIM account email address, ZIP SIM phone number, and/or 19-digit SIM ID. This will help our support agents locate your account much quicker.
Other useful details that we encourage you to include in your support request are your current location (a ZIP code will do), the type of device you're using, and if you've received any error messages on your device. Please provide as much information as possible while detailing the issues you're having so that our support agents can troubleshoot quickly and effectively.
Support by phone
We currently do not offer live phone support; however, all urgent priority issues will be addressed as quickly as possible.
Please visit our Announcements section to find information about new features, promotions, and notifications about planned or unplanned maintenance periods.