5:54 pm PT Oct 15: All issues have been resolved.
5:05 pm PT Oct 15: Outage has been resolved. SIM and plan activations are now being processed, but it might still take some time to work through the backlog of transactions.
11:20 am PT Oct 15: Our carrier partner is currently experiencing an unplanned outage affecting new SIM and plan activations for some customers. All teams are engaged to resolve the issues as soon as possible. We apologize for any inconvenience.